Understanding the Foundations of Resilience

Resilience, adaptability, and agility are critical traits that are cultivated through consistent practice and training to effectively tackle disruptions swiftly, with innovative thinking and a focus on action.

It’s a common misconception that these traits can spontaneously manifest in moments of crisis; as if one could simply wave a metaphorical "IQ wand" and regain control. Your actions form the bedrock for handling intricate and rapidly evolving situations. Similar to how algorithms in AI function, your habitual responses are conditioned over time. You create an internal framework based on your experiences, which ultimately dictates how you respond in disruptive situations.

Consider the numerous instances in crisis management where teams are caught off guard by events that feel entirely outside their control. They often react like deer in headlights, unable to move forward.

This brings to light the importance of emotional intelligence (EQ). It’s essential to engage with EQ training beyond superficial measures like questionnaires or passive viewing of videos. Crisis management experts frequently highlight that many organizations would significantly benefit from having a strategic plan to navigate potential disasters.

There exists a notable disconnect in the emotional landscape of many senior executives, which often detaches them from the realities of their decisions and their impact on crisis resolution and innovation.

For instance, the catastrophic event of April 20, 2010, when the Deepwater Horizon oil drilling rig exploded, led to the loss of 11 lives and resulted in the largest marine oil spill in history. The aftermath demonstrated how cross-functional teams, often operating in silos, are prone to crises—much like a car crash waiting to happen.

One month after the tragedy, BP’s CEO Tony Hayward expressed regret over the "massive disruption," but his focus on wanting his life back amidst the devastation echoed a broader disconnect from the crisis's human toll.